Why automate?
Empowerment
Effective role mapping & notifications empower the team to perform to their fullest. Give control to create, update & approve process steps on the fly.
Productivity
Efficient & fast processing coupled with flexibilty of Always Available Everywhere idealogy brings in higher productivity.
Savings
No more delays or holdups in workflow updates. Always available platform enable actions on the go. Faster processing implies reduced cycletimes & lower costs.
Our Products
wLo SMART
Business Process Modeling & Automation is a key component for success of all businesses in the current age. Model your processes using our wLO SMART engine and get access to your IT cloud on the go for all your transactions.
Evolving business needs require new process flows as well as tweaks & optimizations to existing processes. Our wLo Automation Suite provides the necessary support for new process design & documentation. Integrated with our user / group management components, teams, users - both internal, customer or supplier - can be easily modeled into the workflows. Our BPM editor provides a multi-level process design capability to start from high-level process areas drilling deep down into work instruction level documentation. SMART engine provides necessary hooks to integrate with existing IT & Network systems to automate the necessary tasks, there by reducing processing cycle times.
iAct CRM
A core component in any current age business is a Customer Relationship Management tool. Our iACT CRM provides end to end interaction capabilities for full lifecycle starting from prospect handling to customer support management.
iAct CRM helps interact with customers in real-time with operator & bot based response capabilities. Coupled with our wLO SMART engine, iAct provides a enriching user interaction experience for both internal teams, suppliers and customers. Role based dashboards give a eagle view of the information needed with a few clicks or swipes. Our beta AI based bot is capable of handling most of the common queries based on the knowledge base coupled with current information retrival capabilities. Automatic action trigger notifications keep everyone informed avoiding delays & escalations. Process flow design with integration into iAct gives a seamless experience for Business Communications
Consulting Services
Business Procecss Management has the ability to bump up productivity & efficincy with reduced errors & hence lowered costs, bringing the much desired optimization. This is possible only when your processes are optimally designed & implemented.
Our team of experienced business analysts & process design consultants, with experience in multiple areas of BFSI, Telecom & Manufacturing domains, will be able to help you achieve the optimal results desired. Our consulting & Advisory services cater to business consulting & business process management areas across industries. Our Six Sigma & CMM expertise help us to undertake process redesign & optimization requests with a data driven approach to improve & measure pain areas & performance points.
5D Process Approach
Our 5D Model - covering Discovery, Definition, Develop, Deploy & Documentation with quality gates at each stage ensures that the previous step was adequately defined & agreed by all parties.
The continuous documentation process makes sure that everything is captured without ambiquity and available for any reference. This plays an important role during the process deployment where any customization or changes may become necessary. Similarly, this plays a pivotal role for any in process changes that may be required in the future. wLo suite provides versioning facilities for every bit of information captured so that it is easy to backtrace any changes to the process definitions.
Case Studies
Employee onboarding, support desk system & process development along with training for a BPO tech startup in India.
Case Study
BPM solution development using wLo & iACT products for a generic drug manufacturing plant & supply chain in Central Europe
Case Study
Rejig of existing processes to accomodate their outsourced manufacturing activities for cycle time improvement for a Canadian tech startup.
Case Study
Our Products
Careers @WFATech
Life @WFATech
As part of the WFATech team, you will be in an environment where you are responsible for some exciting work where you can always better yourself each time with every product & feature you build or suppprt.
Our focus is on being innovative and exploring the possibilities for the challenges posed by every opportunity. Together, as a team, you will be redifining the business paradigms of our customers.
Our work culture encourages you to perform better with no unwanted overheads coupled with necessary trainings & coaching to perform you tasks optimally.
Needless to say, Work & Fun goes hand in hand in our teams with plenty of occasions for offwork activities.
Current Openings
We are always looking for fresh hands with unique skills to extend & complement our existing capabilities. If you are hands-on with new generation technologies & frameworks, please do drop in your CV for an interaction which can turn out to be mutual beneficial.
Time & again, there are specific positions becoming available @WFATech. For the list of current opporunities, do visit our job opportunities section
Drop in your CV at careers@wfatech.com for a consideration.
Contact Us
+91 80 5060 8240
india@wfatech.com
+1 650 761 0003
sales@wfatech.com